AvaLuce currently sells to customers in the United Kingdom.
How orders are fulfilled
AvaLuce is a curated retailer and some products are dispatched directly by the relevant brand or authorised supplier through Shopify Collective. This means an order containing products from more than one fulfilment partner may arrive in separate parcels and at different times.
Delivery charges and estimates
Available delivery options, charges and estimated delivery times are shown at checkout where applicable. Estimated delivery dates are estimates rather than guarantees unless we expressly agree otherwise.
Unless a different delivery period has been agreed with you, goods will be delivered without undue delay and within the period required by applicable UK consumer law.
Tracking
Tracking information will be provided where it is made available by the fulfilment partner or carrier.
Address details
Please check your delivery address carefully before completing your order. If you notice an error, contact hello@avaluce.co.uk as soon as possible. We cannot guarantee that an address can be changed once fulfilment has started.
Delays, loss or damage
If your parcel is significantly delayed, lost or arrives damaged, contact us at hello@avaluce.co.uk with your order number. We will liaise with the relevant fulfilment partner or carrier and remain your point of contact for resolving the order.
International delivery
International delivery is not currently offered through the AvaLuce storefront.