Shipping policy
SHIPPING POLICY
Last updated: 12 August 2026
DELIVERY AREA
AvaLuce currently delivers to addresses within the United Kingdom only.
We do not currently offer international delivery. Orders placed using a delivery address outside the United Kingdom cannot be fulfilled.
DELIVERY CHARGES
AvaLuce works with trusted UK-based suppliers and fulfilment partners who dispatch products directly to our customers.
Delivery charges are calculated at checkout and may vary depending on:
• The products ordered
• The supplier fulfilling the products
• The delivery address
• The value of the products supplied by each fulfilment partner
• The delivery service selected
The complete delivery charge will be displayed before you submit and pay for your order.
Some suppliers offer free delivery when the value of the products they are fulfilling reaches their own qualifying threshold. Where an order contains products from different suppliers, the total order value may not count towards a single supplier’s free-delivery threshold.
DISPATCH AND DELIVERY TIMES
Orders are normally processed and dispatched within one to three working days. Estimated delivery services and times will be displayed at checkout where available.
Most standard UK deliveries should arrive within two to seven working days after dispatch. Express or next-working-day services may be available for eligible products and addresses.
Delivery estimates are not guarantees. Working days exclude weekends and UK bank holidays.
In accordance with applicable consumer law, orders will be delivered within 30 days unless a different timeframe has been expressly agreed with you.
SEPARATE DELIVERIES
Products are supplied by different UK fulfilment partners. If your order contains products from more than one supplier:
• The products may be dispatched separately
• You may receive more than one parcel
• Parcels may arrive on different days
• You may receive separate dispatch or tracking notifications
• The delivery charge shown at checkout may combine charges for multiple shipments
There is no need to contact us if only part of your order arrives first. Please check your dispatch notifications to see whether the remaining products are travelling separately.
TRACKING
Where tracking is available, tracking details will be emailed to the address used when placing the order.
Tracking information may take a short time to update after dispatch. Different parcels from the same order may have separate tracking numbers.
DELIVERY ADDRESSES
Please check that your delivery name, address and postcode are complete and accurate before submitting your order.
Contact hello@avaluce.co.uk as soon as possible if you notice an error. We will try to correct the address before dispatch, but changes cannot be guaranteed once fulfilment has begun.
AvaLuce is not responsible for delays or failed delivery caused by an incomplete or incorrect address supplied by the customer. Additional postage may be payable if a parcel is returned and you ask us to send it again.
DELIVERY DELAYS
Occasionally, delivery may be affected by circumstances outside our reasonable control, including courier delays, severe weather, peak trading periods, strikes or other disruption.
If your order has not arrived within the estimated timeframe, check the tracking information first and then contact hello@avaluce.co.uk with your name and order number.
We will work with the relevant supplier and delivery provider to investigate.
LOST OR DAMAGED PARCELS
If tracking shows that a parcel has been delivered but you cannot locate it, please:
• Check the delivery location and any safe place shown in the tracking information
• Check with other members of your household
• Check with immediate neighbours where appropriate
• Contact the delivery provider if instructed by the tracking information
If the parcel still cannot be found, contact hello@avaluce.co.uk.
If an item arrives damaged, incorrect or faulty, email us as soon as possible with your order number and clear photographs of the product and packaging. Your statutory consumer rights are not affected.
CANCELLATIONS
If you wish to cancel an order before dispatch, contact hello@avaluce.co.uk immediately. We will try to stop the order, but this cannot be guaranteed once a supplier has started processing it.
If the order has already been dispatched, please follow our Refund and Returns Policy.
CONTACT
For delivery enquiries, contact:
Email: hello@avaluce.co.uk
Website: avaluce.co.uk